TERMS & CONDITIONS

All orders placed with Casa Ceramica, your trusted tile supplier on the Sunshine Coast, require a 50% deposit at the time of purchase, with the remaining balance payable prior to or upon delivery or collection.  This policy applies to our full range of porcelain tiles, natural stone tiles, mosaics, pavers, and specialty finishes available through our Birtinya and Nambour showrooms. Deposits are non-refundable once an order has been confirmed and submitted to our suppliers, including any special-order, indent, or custom products sourced from interstate or international suppliers.

By placing an order with Casa Ceramica — whether in-store, by phone, by email, or online — you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. Casa Ceramica reserves the right to update these terms

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Customers are responsible for confirming all product selections, quantities, sizes, colours, and finishes before placing an order. As tile and stone products may vary between production batches, we recommend ordering sufficient material to allow for wastage, cutting, and future maintenance, as additional stock from the same batch may not be available.

Delivery timeframes provided by Casa Ceramica are estimates only and may be affected by supplier availability, freight delays, customs, weather, or other circumstances beyond our control. Once your order is ready, our team will contact you to arrange a suitable delivery or collection time. Deliveries are carried out by an external transport provider and are generally made to the driveway, curbside, or nearest safe accessible area. Delivery drivers are not responsible for carrying materials inside the property, upstairs, or to specific installation areas.

Upon receiving your order, you must inspect the goods for correct product, quantity, and any visible damage. Any shortages, damages, or incorrect items must be reported to sales@casaceramica.com.au within 48 hours of delivery or collection. No claims can be accepted once products have been installed. Customers are also responsible for ensuring that all products are stored in a safe, dry, and protected environment after delivery or collection.

For questions about these Terms, contact us at sales@casaceramica.au or call 07 5493 9377.